Caroline Mukiira, General Manager, East Africa, IBM
Caroline is IBM’s first-ever female General Manager for East Africa. She is responsible for driving operations, sales, revenue, and profit by bringing clients innovative solutions and services from IBM Consulting, IBM Technology, and IBM Research divisions.
Before this appointment, Caroline led the expansion of the IBM TradeLens Blockchain business, spearheading the digitization of Trade across Middle East and Africa.
Before this role, she was the IBM’s Consulting division leader for East Africa, accountable for the day-to-day operations, strategy execution, and overall P & L of IBM’s consulting practice across eight countries in East Africa. In this role, Caroline brought together geographies, service lines, consulting talent, industries, and market functions to provide exceptional service to IBM clients within East Africa. Her client experience focused on disruptive technologies; Mobile, Cloud, AI, BlockChain, Cognitive, Automation, Analytics, Internet of things, and large-scale enterprise transformational programs.
Before IBM, Caroline was based in Manhattan, New York, working for Accenture. At Accenture, she held several leadership roles, including a Global leadership role within Accenture’s Financial Services Sector. In addition, she was instrumental in shaping the five-year strategy for Accenture’s Insurance vertical to become a 2.5 Billion (USD) Industry.
Before Accenture, Caroline worked for Progressive Insurance in Cleveland, Ohio. At Progressive Insurance, she was instrumental in shaping the implementation of several groundbreaking products. While at Progressive Insurance, Caroline also co-founded the local chapter of Standup for Kids, an NGO that caters to homeless youth.
Caroline is passionate about transforming the world through technology. She believes that in this new era of Cloud, Quantum Computing, Data, and AI, nearly every enterprise will become a technology company. In her role at IBM, she is excited to help organizations harness technology to re-invent, develop new business models and digitally transform their operations to achieve growth.
Caroline has been recognized as one of Top 25 Most Influential CEO's impacting business, Top 20 Digital Economy Leaders, Top 25 Most Powerful Women in Kenya impacting the c-suite, Top 25 Women in Digital, Top 30 Women in Technology, and a member of the prestigious Forbes Technology Council.
Caroline obtained her master’s degree in Management and Economics from Columbia University in New York City and a bachelor’s degree in Computer Science from Bowling Green State University in Ohio.