JUMO: 2024 Impact Report
Without a doubt, the financial exclusion gap is narrowing, more and more people are being included. Innovation and collaboration are reshaping what once looked impossible. Today, there are more than 2 billion registered mobile money accounts across the world, 514 million active users, and $1.7 trillion in transactions annually, a clear sign that meaningful progress is underway. At JUMO, we’re proud to be part of this shift, using data, AI, and partnerships to help build inclusive, sustainable financial systems. Jade Potgieter, Head of Strategic Programmes & ESG for JUMO, shares key highlights from our 2024 Impact Report, reflecting on progress, the partnerships powering it, and the lessons we’re carrying forward.
Africa’s population is young and growing fast, with forecasts showing a 50% increase over the next two decades. Access to fair, transparent financial services is more important than ever in this context. For entrepreneurs, small business owners, and everyday individuals, capital is not just a lifeline; it’s a lever for growth and resilience.
Yet, having more financial products on the market doesn’t automatically translate into better outcomes.
The real challenge is building systems that work for people and services that are accessible, relevant, and sustainable.
JUMO partners with banks, mobile network operators, and fintech platforms to deliver high-quality financial tools through mobile devices, powered by real-time data, AI, and a commitment to putting the customer first.
Our progress in 2024
2024 was a year of real momentum. We expanded our capabilities and systems to reach more people while improving the engagement quality for existing users. Key highlights include:
Smarter tools: Our AI-powered lending helped more users qualify for products suited to their needs. Over half of high-risk users improved their eligibility over time.
Wider reach: We doubled our onboarding rate and disbursed over 222 million individual loans, bringing more people into formal financial systems.
More inclusive outcomes: 33% of loans went to women, and 21% to youth under 24. Through advanced segmentation, we improved access without compromising affordability or risk.
New capital pathways: We launched Africa’s first e-money Asset-Backed Securitisation (ABS) in partnership with the Standard Bank Group, a financial innovation expected to support over 500,000 entrepreneurs in Uganda in its first year.
Built around the customer
Customer feedback is at the heart of how we build products. In 2024, 83% of users said JUMO-supported loans improved their quality of life, helping them manage business cash flow, cover school fees, or respond to unexpected needs.
But access alone isn’t enough. We continue to invest in customer protection, financial education, and responsible data use to ensure our services deliver long-term value and avoid unintended harm.
Progress through partnership
Systemic change doesn’t happen in isolation. From co-designing products with mobile operators to working with regulators on fair practices, collaboration remains core to our approach. We align our efforts with the UN Sustainable Development Goals to ensure that our growth contributes to broader economic and social progress.
Explore the full report
The 2024 Impact Report reflects the complexity of the systems we work in, and the progress made possible through shared effort. We invite you to explore the full report to see what we’ve achieved together and where we’re heading next.